Return & Refund Policy
Your satisfaction is our top priority. We take a lot of pride in hand-pouring each and every one of our candles in store. Our candles are created with natural soy wax, premium fragrance oils, and cotton paper wicks, resulting in a candle that is true-to-scent and long-lasting.
If your candle (or other scented product) doesn't burn exactly the way you think a candle should perform, please contact us at info@thecandleloft or (931) 802-2821 so we can make it right!
We will exchange any merchandise in its original condition within 30 days of purchase along with a copy of your original invoice.
List the items you want to exchange on your invoice and send the items back to:
The Candle Loft
210 Needmore Road Ste D
Clarksville, Tn 37040
You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed.
There is absolutely no returns or exchanges on custom made products unless the item arrives damaged.
We appreciate your business!